Customer services.
Overview
| Works: | 46 works in 30 publications in 30 languages | |
|---|---|---|
Titles
Just say yes!:extreme customer service-how to give it!how to get it!
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Selling luxuryconnect with affluent customers, create unique experiences through impeccable service, and close the sale
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Care packages for your customers :an idea a week to enhance customer service /
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Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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101 activities for delivering knock your socks off service[electronic resource] /
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Excellence every day[electronic resource] :make the daily choice-- inspire your employees and amaze your customers /
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Customer service intelligence[electronic resource] :perspectives for human resources and training /
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Service management[electronic resource] :the new paradigm in retailing /
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Flip the funnel[electronic resource] :how to use existing customers to gain new ones /
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Implementation and integration of information systems in the service sector[electronic resource] /
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Mobile opportunities and applications for e-service innovations[electronic resource] /
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Customers at work[electronic resource] :new perspectives on interactive service work /
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Handbook of research on demand-driven web services :theory, technologies, and applications /
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Using information to develop a culture of customer centricity[electronic resource] :customer centricity, analytics, and information utilization /
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User-centric networking[electronic resource] :future perspectives /
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Long term warranty and after sales service[electronic resource] :concept, policies and cost models /
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Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /
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The experience[electronic resource] :the 5 principles of Disney service and relationship excellence /
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Design like Apple[electronic resource] :seven principles for creating insanely great products, services, and experiences /
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Service-Ability[electronic resource] :create a customer centric culture and achieve competitive advantage /
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You've been framed[electronic resource] :how to reframe your wealth management business and renew client relationships /
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Competing against luck :the story of innovation and customer choice /
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The Brandpromise[electronic resource] :how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
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The power to predict[electronic resource] :how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Care packages for your customers[electronic resource] :an idea a week to enhance customer service /
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The new gold standard[electronic resource] :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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How you do-- what you do[electronic resource] :create service excellence that wins clients for life /
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Service Innovation[electronic resources] :How to Go from Customer Needs to Breakthrough Services /
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Handbook of research on the interplay between service quality and customer delight[electronic resource] /
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Big data marketing strategies for superior customer experience[electronic resource] /
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Subjects