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Service Innovation[electronic resources] :How to Go from Customer Needs to Breakthrough Services /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.8/12
書名/作者:	Service Innovation : How to Go from Customer Needs to Breakthrough Services // by Lance Bettencourt.
作者:	Bettencourt, Lance.
出版者:	New York : : McGraw-Hill,, 2010.
面頁冊數:	255 p.
標題:	Customer services.
ISBN:	007171300X
ISBN:	0071717862
ISBN:	9780071713009
ISBN:	9780071717861
電子資源:	https://lb30.libraryandbook.net/Book_detial/EB978007171300901

Service Innovation[electronic resources] :How to Go from Customer Needs to Breakthrough Services /
Bettencourt, Lance.

Service InnovationHow to Go from Customer Needs to Breakthrough Services /[electronic resources] :by Lance Bettencourt. - 1st ed. - New York :McGraw-Hill,2010. - 255 p.

ISBN: 007171300X Subjects--Topical Terms:

177483
Customer services.

LC Class. No.: HF5415.5 / .B4848

Dewey Class. No.: 658.8/12

Service Innovation[electronic resources] :How to Go from Customer Needs to Breakthrough Services /
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