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Customer service :career success thr...

Timm, Paul R.

Customer service :career success through customer loyalty /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.812
書名/作者:	Customer service : : career success through customer loyalty // Paul R. Timm.
作者:	Timm, Paul R.
出版者:	Upper Saddle River, N.J. : : Prentice Hall,, c2011.
面頁冊數:	xii, 226 p. : : ill. ;; 26 cm.
標題:	Customer services.
標題:	Consumer satisfaction.
標題:	Customer relations.
標題:	Success in business.
ISBN:	9780135063972 (pbk.) :
ISBN:	0135063973 (pbk.)
書目註:	Includes bibliographical references and index.
內容註:	Know why service matters -- Use behaviors that engage your customers -- Listen to your customer (a big "little thing") -- Use the telephone well for good service -- Use friendly web sites and electronic communication -- Recognize and deal with customer turnoffs -- Insight into emerging trends in customer service -- Get customer feedback -- Recover the potentially lost customer -- Exceed expectations with value -- Exceed customer expectations with information -- Exceed customer expectations with convenience and timing -- Dealing with emotional labor -- Get employees to give great service.

Customer service :career success through customer loyalty /
Timm, Paul R.

Customer service :career success through customer loyalty /Paul R. Timm. - 5th ed. - Upper Saddle River, N.J. :Prentice Hall,c2011. - xii, 226 p. :ill. ;26 cm.

Includes bibliographical references and index.

Know why service matters -- Use behaviors that engage your customers -- Listen to your customer (a big "little thing") -- Use the telephone well for good service -- Use friendly web sites and electronic communication -- Recognize and deal with customer turnoffs -- Insight into emerging trends in customer service -- Get customer feedback -- Recover the potentially lost customer -- Exceed expectations with value -- Exceed customer expectations with information -- Exceed customer expectations with convenience and timing -- Dealing with emotional labor -- Get employees to give great service.

ISBN: 9780135063972 (pbk.) :NTD 2,346Subjects--Topical Terms:

177483
Customer services.

LC Class. No.: HF5415.5 / .T513 2011

Dewey Class. No.: 658.812

Customer service :career success through customer loyalty /
LDR:01244cam 2200205 a 4500 001 344535
003 DLC
005 20100720141343.0
008 110803s2011 njua b 001 0 eng
020 $a 9780135063972 (pbk.) : $c NTD 2,346
020 $a 0135063973 (pbk.)
035 $a (OCoLC)ocn465363831
040 $a DLC $c DLC $d YDX $d UKM $d YDXCP $d DLC
050 0 0 $a HF5415.5 $b .T513 2011
082 0 0 $a 658.812 $2 22
100 1 $a Timm, Paul R. $3 422483
245 1 0 $a Customer service : $b career success through customer loyalty / $c Paul R. Timm.
250 $a 5th ed.
260 # $a Upper Saddle River, N.J. : $b Prentice Hall, $c c2011.
300 $a xii, 226 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
505 0 # $a Know why service matters -- Use behaviors that engage your customers -- Listen to your customer (a big "little thing") -- Use the telephone well for good service -- Use friendly web sites and electronic communication -- Recognize and deal with customer turnoffs -- Insight into emerging trends in customer service -- Get customer feedback -- Recover the potentially lost customer -- Exceed expectations with value -- Exceed customer expectations with information -- Exceed customer expectations with convenience and timing -- Dealing with emotional labor -- Get employees to give great service.
650 # 0 $a Customer services. $3 177483
650 # 0 $a Consumer satisfaction. $3 190751
650 # 0 $a Customer relations. $3 337138
650 # 0 $a Success in business. $3 191040