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Strategic customer service[electroni...

Goodman, John A.

Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/12
書名/作者:	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits // John A. Goodman.
作者:	Goodman, John A.
出版者:	New York : : AMACOM,, c2009.
面頁冊數:	xiv, 256 p. : : ill.
標題:	Customer services.
標題:	Customer relations - Management.
ISBN:	9780814413333
ISBN:	0814413331
ISBN:	9780814413340 (ebook)
書目註:	Includes bibliographical references and index.
電子資源:	An electronic book accessible through the World Wide Web; click to view

Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Goodman, John A.

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /[electronic resource] :John A. Goodman. - New York :AMACOM,c2009. - xiv, 256 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780814413333Subjects--Topical Terms:

177483
Customer services.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HF5415.5 / .G672 2009eb

Dewey Class. No.: 658.8/12

Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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300 $a xiv, 256 p. : $b ill.
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533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
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650 0 $a Customer relations $x Management. $3 338310
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