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How you do-- what you do[electronic resource] :create service excellence that wins clients for life /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.8/12
書名/作者:	How you do-- what you do : create service excellence that wins clients for life // by Bob Livingston.
作者:	Livingston, Bob,
出版者:	New York : : McGraw-Hill,, c2008.
面頁冊數:	xi, 296 p. : : ill.
標題:	Customer services.
標題:	Customer relations.
ISBN:	9780071592789 (alk. paper)
ISBN:	9780071641753
電子資源:	Click for full text (McGrawHill)

How you do-- what you do[electronic resource] :create service excellence that wins clients for life /
Livingston, Bob,1937-.

How you do-- what you docreate service excellence that wins clients for life /[electronic resource] :by Bob Livingston. - New York :McGraw-Hill,c2008. - xi, 296 p. :ill.

ISBN: 9780071592789 (alk. paper)

LCCN: 2008011683Subjects--Topical Terms:

177483
Customer services.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HF5415.5 / .L585 2008

Dewey Class. No.: 658.8/12

How you do-- what you do[electronic resource] :create service excellence that wins clients for life /
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020 $a 9780071641753
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100 1 $a Livingston, Bob, $d 1937-. $3 382576
245 1 0 $a How you do-- what you do $h [electronic resource] : $b create service excellence that wins clients for life / $c by Bob Livingston.
260 $a New York : $b McGraw-Hill, $c c2008.
300 $a xi, 296 p. : $b ill.
650 0 $a Customer services. $3 177483
650 0 $a Customer relations. $3 337138
655 7 $a Electronic books. $2 local $3 336502
856 4 $u https://lb30.libraryandbook.net/Book_detial/EB978007159278901 $z Click for full text (McGrawHill)

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