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101 activities for delivering knock your socks off service[electronic resource] /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.812
書名/作者:	101 activities for delivering knock your socks off service/ Ann Thomas and Jill Applegate.
其他題名:	One hundred one activities for delivering knock your socks off service
作者:	Thomas, Ann,
其他作者:	Applegate, Jill.
出版者:	New York : : American Management Association,, c2009.
面頁冊數:	xiv, 367 p. : : ill.
標題:	Customer services.
標題:	Customer relations - Management.
ISBN:	9780814414446
ISBN:	9780814414453 (ebook)
書目註:	Includes bibliographical references and index.
電子資源:	An electronic book accessible through the World Wide Web; click to view

101 activities for delivering knock your socks off service[electronic resource] /
Thomas, Ann,1951-

101 activities for delivering knock your socks off service[electronic resource] /One hundred one activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate. - New York :American Management Association,c2009. - xiv, 367 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780814414446Subjects--Topical Terms:

177483
Customer services.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HF5415.5 / .T477 2009eb

Dewey Class. No.: 658.812

101 activities for delivering knock your socks off service[electronic resource] /
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300 $a xiv, 367 p. : $b ill.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
650 0 $a Customer services. $3 177483
650 0 $a Customer relations $x Management. $3 338310
655 7 $a Electronic books. $2 local $3 336502
700 1 $a Applegate, Jill. $3 388848
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