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Delivering effective social customer...

Blunt, Carolyn, (1976-)

Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.812
書名/作者:	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation // Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
作者:	Blunt, Carolyn,
其他作者:	Hill-Wilson, Martin,
出版者:	Chichester, England : : John Wiley & Sons,, c2013.
面頁冊數:	1 online resource (252 p.) : : ill.
附註:	Includes index.
標題:	Consumer satisfaction.
標題:	Customer relations - Management.
標題:	Customer services.
ISBN:	9781118662663 (electronic bk.)
ISBN:	1118662660 (electronic bk.)
ISBN:	9781118770566 (electronic bk.)
ISBN:	1118770560 (electronic bk.)
ISBN:	9781118662656 (electronic bk.)
ISBN:	1118662652 (electronic bk.)
電子資源:	http://onlinelibrary.wiley.com/book/10.1002/9781118662663

Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /
Blunt, Carolyn,1976-

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /[electronic resource] :Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. - 1st ed. - Chichester, England :John Wiley & Sons,c2013. - 1 online resource (252 p.) :ill.

Includes index.

ISBN: 9781118662663 (electronic bk.)

Publisher. No.: EB00064055Recorded BooksSubjects--Topical Terms:

190751
Consumer satisfaction.

LC Class. No.: HF5415.335 / .B586 2013eb

Dewey Class. No.: 658.812

Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /
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245 1 0 $a Delivering effective social customer service $h [electronic resource] : $b how to redefine the way you manage customer experience and your corporate reputation / $c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
250 $a 1st ed.
260 $a Chichester, England : $b John Wiley & Sons, $c c2013.
300 $a 1 online resource (252 p.) : $b ill.
500 $a Includes index.
588 $a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013)
650 0 $a Consumer satisfaction. $3 190751
650 0 $a Customer relations $x Management. $3 338310
650 0 $a Customer services. $3 177483
700 1 $a Hill-Wilson, Martin, $d 1954- $3 663008
856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781118662663

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