Consumer satisfaction.
Overview
| Works: | 34 works in 21 publications in 21 languages | |
|---|---|---|
Titles
301 great customer service ideas :from American's most innovative small companies
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Thank God it's Monday! :how to create a workplace you and your customers love /
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Excellence every day[electronic resource] :make the daily choice-- inspire your employees and amaze your customers /
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Organizational behavior :improving performance and commitment in the workplace /
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The cost of bad behavior :how incivility is damaging your business and what to do about it /
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Global marketing and consumer decision making[electronic resource] /
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Operations rules[electronic resource] :delivering customer value through flexible operations /
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User unfriendly[electronic resource] :consumer struggles with personal technologies, fromclocks and sewing machines to cars and computers /
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The marking enterprise[electronic resource] :business success and societal embedding /
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Organizational behavior :improving performance and commitment in the workplace /
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The perception of quality[electronic resource] :mapping product and service quality to consumer perceptions /
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Developing churn models using data mining techniques and social network analysis /
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Organizational behavior :improving performance and commitment in the workplace /
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Empowering brands with customer integration[electronic resource] :classification, benefits and success factors /
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The influence of culture and personality on customer satisfaction[electronic resource] :an empirical analysis across countries /
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Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /
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The lean product playbook[electronic resource] :how to innovate with minimum viable products and rapid customer feedback /
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Service-Ability[electronic resource] :create a customer centric culture and achieve competitive advantage /
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Sell the brand first[electronic resource] :how to sell your brand and create lasting customer loyalty /
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The power to predict[electronic resource] :how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Building brand experiences[electronic resource] :a practical guide to retaining brand relevance /
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Measuring consumer behavior in hospitality for enhanced decision making[electronic resource] /
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Subjects