湯承曄

運用模糊精化Kano模式與IPA分析探討連鎖餐飲業之關鍵服務品質屬性 = The Applying Fuzzy Refined Kano's Model and Importance-Performance Analysis to Explore the Critical Service Quality Attributes of the Chain Restaurants …で: 湯承曄 (言語・文字資料 (印刷物)) , [撰]