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Service-Ability[electronic resource]...

Robson, Kevin.

Service-Ability[electronic resource] :create a customer centric culture and achieve competitive advantage /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.812
書名/作者:	Service-Ability : create a customer centric culture and achieve competitive advantage // Kevin Robson.
作者:	Robson, Kevin.
出版者:	Chichester, West Sussex : : John Wiley and Sons,, 2013.
面頁冊數:	1 online resource (279 p.)
附註:	Includes index.
標題:	Customer relations.
標題:	Consumer satisfaction.
標題:	Customer services.
ISBN:	9781119208358 (electronic bk.)
ISBN:	1119208351 (electronic bk.)
ISBN:	9781118457856 (electronic bk.)
ISBN:	1118457854 (electronic bk.)
電子資源:	http://onlinelibrary.wiley.com/book/10.1002/9781119208358

Service-Ability[electronic resource] :create a customer centric culture and achieve competitive advantage /
Robson, Kevin.

Service-Abilitycreate a customer centric culture and achieve competitive advantage /[electronic resource] :Kevin Robson. - 1st ed. - Chichester, West Sussex :John Wiley and Sons,2013. - 1 online resource (279 p.)

Includes index.

ISBN: 9781119208358 (electronic bk.)Subjects--Topical Terms:

337138
Customer relations.

LC Class. No.: HF5415.5 / .R384 2013

Dewey Class. No.: 658.812

Service-Ability[electronic resource] :create a customer centric culture and achieve competitive advantage /
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245 1 0 $a Service-Ability $h [electronic resource] : $b create a customer centric culture and achieve competitive advantage / $c Kevin Robson.
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500 $a Includes index.
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650 0 $a Consumer satisfaction. $3 190751
650 0 $a Customer services. $3 177483
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