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The experience[electronic resource] ...

Church, Brian T.

The experience[electronic resource] :the 5 principles of Disney service and relationship excellence /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.812
書名/作者:	The experience : the 5 principles of Disney service and relationship excellence // Bruce Loeffler and Brian T. Church.
其他題名:	Five principles of Disney service and relationship excellence
作者:	Loeffler, Bruce.
其他作者:	Church, Brian T.
出版者:	Hoboken, NJ : : John Wiley and Sons,, c2015.
面頁冊數:	1 online resource : : ill.
附註:	Includes index.
標題:	Customer services.
標題:	Customer relations.
ISBN:	9781119153795 (electronic bk.)
ISBN:	1119153794 (electronic bk.)
ISBN:	9781119028673 (electronic bk.)
ISBN:	1119028671 (electronic bk.)
電子資源:	http://onlinelibrary.wiley.com/book/10.1002/9781119153795

The experience[electronic resource] :the 5 principles of Disney service and relationship excellence /
Loeffler, Bruce.

The experiencethe 5 principles of Disney service and relationship excellence /[electronic resource] :Five principles of Disney service and relationship excellenceBruce Loeffler and Brian T. Church. - 1st ed. - Hoboken, NJ :John Wiley and Sons,c2015. - 1 online resource :ill.

Includes index.

ISBN: 9781119153795 (electronic bk.)Subjects--Corporate Names:

385241
Walt Disney Company.
Subjects--Topical Terms:

177483
Customer services.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

The experience[electronic resource] :the 5 principles of Disney service and relationship excellence /
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250 $a 1st ed.
260 $a Hoboken, NJ : $b John Wiley and Sons, $c c2015.
300 $a 1 online resource : $b ill.
500 $a Includes index.
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588 $a Description based on print version record.
610 2 0 $a Walt Disney Company. $3 385241
650 0 $a Customer services. $3 177483
650 0 $a Customer relations. $3 337138
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856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781119153795

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