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Crash course in dealing with difficu...

Mosley, Shelley, (1950-)

Crash course in dealing with difficult library customers[electronic resource] /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	025.5
書名/作者:	Crash course in dealing with difficult library customers/ Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.
作者:	Mosley, Shelley,
其他作者:	Tucker, Dennis C.
出版者:	Santa Barbara, Calif. : : Libraries Unlimited,, 2014.
面頁冊數:	xii, 175 p. ;; cm.
標題:	Public services (Libraries) - United States.
標題:	Library users - United States.
標題:	Libraries - Public relations - United States.
標題:	Libraries - Security measures - United States.
標題:	Conflict management.
ISBN:	1610692845 (e-book)
ISBN:	9781610692847 (e-book)
ISBN:	1610692837 (alk. paper)
ISBN:	9781610692830 (alk. paper)
書目註:	Includes bibliographical references and index.
摘要、提要註:	"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--
電子資源:	An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.

Crash course in dealing with difficult library customers[electronic resource] /
Mosley, Shelley,1950-

Crash course in dealing with difficult library customers[electronic resource] /Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle. - Santa Barbara, Calif. :Libraries Unlimited,2014. - xii, 175 p. ;cm. - Libraries Unlimited crash course series. - Crash course series (Westport, Conn.).

Includes bibliographical references and index.

"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--

ISBN: 1610692845 (e-book)Subjects--Topical Terms:

570737
Public services (Libraries)
--United States.

LC Class. No.: Z711 / .M67 2014

Dewey Class. No.: 025.5

Crash course in dealing with difficult library customers[electronic resource] /
LDR:01388nam a2200301 a 4500 001 408302
003 DLC
005 19991204105531.0
008 141226s2014 cau ob 001 0 eng
010 $z 2013034584
020 $a 1610692845 (e-book)
020 $a 9781610692847 (e-book)
020 $a 1610692837 (alk. paper)
020 $a 9781610692830 (alk. paper)
035 $a 00000030
040 $a DLC $b eng $c DLC $d UtOrBLW
042 $a pcc
043 $a n-us---
050 4 $a Z711 $b .M67 2014
082 0 4 $a 025.5 $2 23
084 $a LAN025000 $a LAN025010 $2 bisacsh
100 1 $a Mosley, Shelley, $d 1950- $3 409234
245 1 0 $a Crash course in dealing with difficult library customers $h [electronic resource] / $c Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.
260 $a Santa Barbara, Calif. : $b Libraries Unlimited, $c 2014.
300 $a xii, 175 p. ; $c cm.
490 1 $a Libraries Unlimited crash course series
504 $a Includes bibliographical references and index.
520 $a "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"-- $c Provided by publisher.
650 0 $a Public services (Libraries) $z United States. $3 570737
650 0 $a Library users $z United States. $3 570738
650 0 $a Libraries $x Public relations $z United States. $3 570739
650 0 $a Libraries $x Security measures $z United States. $3 570740
650 0 $a Conflict management. $3 179020
700 1 $a Tucker, Dennis C. $3 409233
700 1 $a Van Winkle, Sandra. $3 570735
776 1 $c Original $z 1610692837
830 0 $a Crash course series (Westport, Conn.) $3 570736
856 4 0 $3 Bibliographic record display $u http://ebooks.abc-clio.com/?isbn=9781610692847 $z An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.

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