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Empowerment[electronic resource] :HR strategies for service excellence /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.3
書名/作者:	Empowerment : HR strategies for service excellence // Conrad Lashley.
作者:	Lashley, Conrad.
出版者:	Oxford ; : Butterworth/Heinemann,, 2001.
面頁冊數:	xvii, 300 p. : : ill. ;; 24 cm.
叢書名:	The hospitality, leisure and tourism series
標題:	Service industries - Management.
標題:	Service industries - Quality control.
標題:	Customer services - Management.
ISBN:	9780750652445
ISBN:	0750652446
書目註:	Includes bibliographical references (p. [277]-293) and index.
內容註:	Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
摘要、提要註:	'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.
電子資源:	An electronic book accessible through the World Wide Web; click for information
電子資源:	http://www.loc.gov/catdir/description/els031/2002275103.html
電子資源:	http://www.loc.gov/catdir/toc/els031/2002275103.html

Empowerment[electronic resource] :HR strategies for service excellence /
Lashley, Conrad.

EmpowermentHR strategies for service excellence /[electronic resource] :Conrad Lashley. - Oxford ;Butterworth/Heinemann,2001. - xvii, 300 p. :ill. ;24 cm. - The hospitality, leisure and tourism series.

Includes bibliographical references (p. [277]-293) and index.

Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.

Mode of access: World Wide Web.

ISBN: 9780750652445

Source: 95250:95249Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

381468
Service industries
--Management.Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HD9980.5 / .L35 2001

Dewey Class. No.: 658.3

Empowerment[electronic resource] :HR strategies for service excellence /
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245 1 0 $a Empowerment $h [electronic resource] : $b HR strategies for service excellence / $c Conrad Lashley.
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300 $a xvii, 300 p. : $b ill. ; $c 24 cm.
440 4 $a The hospitality, leisure and tourism series
504 $a Includes bibliographical references (p. [277]-293) and index.
505 0 $a Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
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856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/els031/2002275103.html
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