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Handbook of hospitality operations a...

Jones, Peter

Handbook of hospitality operations and IT

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	647.068
書名/作者:	Handbook of hospitality operations and IT / Peter Jones
其他題名:	Hospitality operations and IT.
作者:	Jones, Peter
其他作者:	Jones, Peter
出版者:	Oxford : Butterworth-Heinemann, 2008.
面頁冊數:	432 p. : ill.; 24x17 cm.
標題:	Hospitality industry - Management
ISBN:	9780750687539 (hbk. : v.1)
書目註:	Includes bibliographical references and indexes.
內容註:	Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.

Handbook of hospitality operations and IT
Jones, Peter

Handbook of hospitality operations and IT Hospitality operations and IT.Peter Jones - 1st ed. - OxfordButterworth-Heinemann2008. - 432 p.ill.24x17 cm.

Includes bibliographical references and indexes.

Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.

ISBN: 9780750687539 (hbk. : v.1)NTD 3,770元Subjects--Topical Terms:

344570
Hospitality industry
--Management

Dewey Class. No.: 647.068

Handbook of hospitality operations and IT
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082 0 4 $a 647.068
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245 1 0 $a Handbook of hospitality operations and IT $c Peter Jones
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505 0 # $a Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
650 # 0 $a Hospitality industry $x Management $3 344570
700 1 # $a Jones, Peter $3 344569