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Quality of service:making it really work

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EdvardssonBo ed.

Quality of service:making it really work

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
書名/作者:	Quality of service:making it really work/ Edvardsson,Bo ed.;Ovretveit,John ed.;Thomasson,Bertil ed.
作者:	EdvardssonBo ed.
其他作者:	OvretveitJohn ed.
出版者:	London : Mcgraw-Hill Book Company, 1994
面頁冊數:	293頁; 24x16公分
標題:	Customer service-Management
標題:	Total quality management
標題:	Service industries-Quality ...
ISBN:	0077079493(精裝)

Quality of service:making it really work
EdvardssonBo ed.

Quality of service:making it really workEdvardsson,Bo ed.;Ovretveit,John ed.;Thomasson,Bertil ed. - LondonMcgraw-Hill Book Company1994 - 293頁24x16公分 - QUALITY IN ACTION.

ISBN: 0077079493(精裝)Subjects--Topical Terms:

144718
Customer service-Management

Quality of service:making it really work
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041 $a eng
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100 $a EdvardssonBo ed. $3 165826
245 1 0 $a Quality of service:making it really work $c Edvardsson,Bo ed.;Ovretveit,John ed.;Thomasson,Bertil ed.
260 $a London $b Mcgraw-Hill Book Company $c 1994
300 $a 293頁 $c 24x16公分
490 $a QUALITY IN ACTION
650 $a Customer service-Management $3 144718
650 $a Total quality management $3 154210
650 $a Service industries-Quality ... $3 165829
700 $a OvretveitJohn ed. $3 165827
700 $a ThomassonBertil ed. $3 165828

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