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Be our guestperfecting the art of cu...

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Disney Institute.

Be our guestperfecting the art of customer service

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	791.0687
書名/作者:	Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Tom Staggs.
其他作者:	Kinni, Theodore B.
出版者:	New York, N.Y. : Disney Editions, c2011.
面頁冊數:	xvi, 208 p. : ill. ; 24 cm.
標題:	Amusement parks - Customer services - Florida
標題:	Walt Disney World (Fla.)
ISBN:	9781423145844(hbk.)
書目註:	Includes bibliographical references and index.
內容註:	Disney's Approach to Quality Service -- The Magic of Service The Magic of Cast -- The Magic of Setting -- The Magic of Process -- The Magic of Integration.

Be our guestperfecting the art of customer service
Be our guestperfecting the art of customer service by Disney Institute with Theodore Kinni ; foreword by Tom Staggs. - Revised and updated ed. - New York, N.Y. Disney Editionsc2011. - xvi, 208 p.ill. 24 cm.

Includes bibliographical references and index.

Disney's Approach to Quality Service -- The Magic of Service The Magic of Cast -- The Magic of Setting -- The Magic of Process -- The Magic of Integration.

ISBN: 9781423145844(hbk.)NTD 875Subjects--Corporate Names:

595535
Disney Institute.
Subjects--Topical Terms:

595537
Amusement parks
--Customer services--FloridaSubjects--Geographical Terms:

595536
Walt Disney World (Fla.)

Dewey Class. No.: 791.0687

Be our guestperfecting the art of customer service
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040 $a DLC $c DLC $d DYU
041 0 # $a eng
082 0 # $a 791.0687
245 0 0 $a Be our guest $b perfecting the art of customer service $c by Disney Institute with Theodore Kinni ; foreword by Tom Staggs.
250 $a Revised and updated ed.
260 # $a New York, N.Y. $b Disney Editions $c c2011.
300 $a xvi, 208 p. $b ill. $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 # $a Disney's Approach to Quality Service -- The Magic of Service The Magic of Cast -- The Magic of Setting -- The Magic of Process -- The Magic of Integration.
610 2 0 $a Disney Institute. $3 595535
650 # 0 $a Amusement parks $x Customer services $z Florida $z Orlando. $3 595537
651 0 $a Walt Disney World (Fla.) $3 595536
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710 2 # $a Disney Institute. $3 595535

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