| 紀錄類型: |
書目-電子資源
: Monograph/item
|
| 杜威分類號: |
331 |
| 書名/作者: |
Proving the value of soft skills : measuring impact and calculating ROI // Jack J. Phillips, Patti Phillips, Rebecca Ray. |
| 其他題名: |
Measuring impact and calculating ROI |
| 作者: |
Phillips, Jack J., |
| 其他作者: |
Phillips, Patti, |
| 面頁冊數: |
1 online resource (329 p.) |
| 標題: |
Soft skills. |
| 標題: |
Career development. |
| 標題: |
Rate of return. |
| 標題: |
Employees - Training of. |
| ISBN: |
1950496635 |
| ISBN: |
9781950496631 |
| ISBN: |
9781950496648 |
| 書目註: |
Includes bibliographical references and index. |
| 內容註: |
Proving the value of soft skills: measuring impact and calculating ROI -- Contents -- Preface -- Part 1. The ROI methodology: a credible apprach to evaluating soft skills programs -- 1. The soft skills challenge -- 2. Why evaluation matters -- 3. Align to business results -- 4. Design evalustion from input to impact -- 5. Collect data -- 6. Isolate the effects of the program -- 7. Convert data to monetary values -- 8. Identify intangibles, capture costs, and calculate ROI -- 9. Use results in creative ways -- Part II. Evaluation in action: case studies on the evaluation of soft skills programs -- 10. Measuring ROI in competency-bases interviewing trainging -- 11. Transitioning from college to corporate program: an ROI impact study -- 12. Combining motivational forces to deliver team performance and a positive ROI -- 13. Measuring ROI for emerging leaders development program -- 14. ROI evaluation of a coaching culture institutionalization project -- 15. Measuring ROI in coachong for sales managers -- 16. Measuring ROI in leadership development -- References -- Index -- About ROI institute -- About the authors. |
| 摘要、提要註: |
A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders' hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies. |
| 電子資源: |
https://portal.igpublish.com/iglibrary/search/ASTDB0000754.html |