| 紀錄類型: |
書目-電子資源
: Monograph/item
|
| 杜威分類號: |
158.2/6 |
| 書名/作者: |
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities // Susan F. Benjamin. |
| 作者: |
Benjamin, Susan, |
| 出版者: |
New York : : McGraw-Hill,, c2008. |
| 面頁冊數: |
xi, 226 p. |
| 標題: |
Interpersonal relations. |
| 標題: |
Interpersonal communication. |
| 標題: |
Conflict management. |
| ISBN: |
0071493042 (alk. paper) |
| ISBN: |
9780071493048 (alk. paper) |
| ISBN: |
9780071595124 |
| 內容註: |
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations. |
| 電子資源: |
Click for full text (McGrawHill) |