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Service operations management :impro...
~
Clark, Graham, (1949-)
Service operations management :improving service delivery /
纪录类型:
书目-语言数据,印刷品 : Monograph/item
[NT 15000414] null:
658
[NT 47271] Title/Author:
Service operations management : : improving service delivery // Robert Johnston, Graham Clark and Michael Shulver.
作者:
Johnston, Robert,
[NT 51406] other author:
Clark, Graham,
出版者:
Harlow, Essex, England ; : Pearson,, 2012.
面页册数:
xxii, 462 p. : : col. ill. ;; 27 cm.
附注:
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
标题:
Service industries - Management.
ISBN:
9780273740483 (pbk.) :
[NT 15000227] null:
Includes bibliographical references and index.
Service operations management :improving service delivery /
Johnston, Robert,1953-
Service operations management :
improving service delivery /Robert Johnston, Graham Clark and Michael Shulver. - 4th ed. - Harlow, Essex, England ;Pearson,2012. - xxii, 462 p. :col. ill. ;27 cm.
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
ISBN: 9780273740483 (pbk.) :NTD 3,347
LCCN: 2016373440Subjects--Topical Terms:
381468
Service industries
--Management.
LC Class. No.: HD9980.5 / .J647 2012
Dewey Class. No.: 658
Service operations management :improving service delivery /
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