大葉大學圖書館 |

Maximizing management performance and quality with service analytics[electronic resource] /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.4/013
書名/作者:	Maximizing management performance and quality with service analytics/ Yixin Diao and Daniela Rosu, editors.
其他作者:	Diao, Yixin,
出版者:	Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) : : IGI Global,, [2015]
面頁冊數:	PDFs (465 pages) : : illustrations.
標題:	Information technology - Management.
標題:	Service industries - Management.
ISBN:	9781466684973
書目註:	Includes bibliographical references and index.
內容註:	Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others].
摘要、提要註:	"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher.
電子資源:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-8496-6

Maximizing management performance and quality with service analytics[electronic resource] /
Maximizing management performance and quality with service analytics[electronic resource] /Yixin Diao and Daniela Rosu, editors. - Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) :IGI Global,[2015] - PDFs (465 pages) :illustrations.

Includes bibliographical references and index.

Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others].

Restricted to subscribers or individual electronic text purchasers.

"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher.

Mode of access: World Wide Web.

ISBN: 9781466684973Subjects--Topical Terms:

337161
Information technology
--Management.Subjects--Index Terms:

Complex service delivery systems

LC Class. No.: HD30.2 / .M3835 2015e

Dewey Class. No.: 658.4/013

Maximizing management performance and quality with service analytics[electronic resource] /
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300 $a PDFs (465 pages) : $b illustrations.
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505 0 $a Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others].
506 $a Restricted to subscribers or individual electronic text purchasers.
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653 $a Optimizing cloud storage management services
653 $a Predictive analytics for business processes
653 $a Service development strategy in a global environment
653 $a Ticket data clustering
653 $a Visual analytics to diagnose productivity and quality issues
700 1 $a Diao, Yixin, $d 1970- $e editor. $3 658582
700 1 $a Rosu, Daniela, $d 1965- $e editor. $3 658583
710 2 $a IGI Global, $e publisher. $3 608005
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