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Customer knowledge management[electr...

Sain, Soumit.

Customer knowledge management[electronic resource] :leveraging soft skills to improve customer focus /

纪录类型:	书目-语言数据,印刷品 : Monograph/item
[NT 15000414] null:	658.812
[NT 47271] Title/Author:	Customer knowledge management : leveraging soft skills to improve customer focus // by Soumit Sain, Silvio Wilde.
作者:	Sain, Soumit.
[NT 51406] other author:	Wilde, Silvio.
出版者:	Cham : : Springer International Publishing :, 2014.
面页册数:	xviii, 207 p. : : ill., digital ;; 24 cm.
Contained By:	Springer eBooks
标题:	Economics/Management Science.
标题:	Marketing.
标题:	Business Information Systems.
标题:	Industrial, Organisational and Economic Psychology.
标题:	Human Resource Management.
标题:	Market Research.
标题:	Customer relations - Management.
标题:	Soft skills.
标题:	Knowledge management.
ISBN:	9783319050591 (electronic bk.)
ISBN:	9783319050584 (paper)
电子资源:	http://dx.doi.org/10.1007/978-3-319-05059-1

Customer knowledge management[electronic resource] :leveraging soft skills to improve customer focus /
Sain, Soumit.

Customer knowledge managementleveraging soft skills to improve customer focus /[electronic resource] :by Soumit Sain, Silvio Wilde. - Cham :Springer International Publishing :2014. - xviii, 207 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

ISBN: 9783319050591 (electronic bk.)Subjects--Topical Terms:

463465
Economics/Management Science.

Dewey Class. No.: 658.812

Customer knowledge management[electronic resource] :leveraging soft skills to improve customer focus /
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245 1 0 $a Customer knowledge management $h [electronic resource] : $b leveraging soft skills to improve customer focus / $c by Soumit Sain, Silvio Wilde.
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300 $a xviii, 207 p. : $b ill., digital ; $c 24 cm.
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650 1 4 $a Economics/Management Science. $3 463465
650 2 4 $a Marketing. $3 173043
650 2 4 $a Business Information Systems. $3 463677
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650 2 4 $a Human Resource Management. $3 464468
650 2 4 $a Market Research. $3 512019
650 0 $a Customer relations $x Management. $3 338310
650 0 $a Soft skills. $3 350456
650 0 $a Knowledge management. $3 173751
700 1 $a Wilde, Silvio. $3 590432
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830 0 $a Management for professionals. $3 464429
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-05059-1
950 $a Business and Economics (Springer-11643)

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