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Managing consumer services[electroni...

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Baglieri, Enzo.

Managing consumer services[electronic resource] :factory or theater? /

Record Type:	Language materials, printed : Monograph/item
[NT 15000414]:	658.812
Title/Author:	Managing consumer services : factory or theater? // edited by Enzo Baglieri, Uday Karmarkar.
other author:	Baglieri, Enzo.
Published:	Cham : : Springer International Publishing :, 2014.
Description:	xii, 280 p. : : ill. (some col.), digital ;; 24 cm.
Contained By:	Springer eBooks
Subject:	Customer services - Management.
Subject:	Economics/Management Science.
Subject:	Services.
Subject:	Sales/Distribution/Call Center/Customer Service.
Subject:	Business Information Systems.
ISBN:	9783319042893 (electronic bk.)
ISBN:	9783319042886 (paper)
Online resource:	http://dx.doi.org/10.1007/978-3-319-04289-3

Managing consumer services[electronic resource] :factory or theater? /
Managing consumer servicesfactory or theater? /[electronic resource] :edited by Enzo Baglieri, Uday Karmarkar. - Cham :Springer International Publishing :2014. - xii, 280 p. :ill. (some col.), digital ;24 cm.

ISBN: 9783319042893 (electronic bk.)Subjects--Topical Terms:

404430
Customer services
--Management.

Dewey Class. No.: 658.812

Managing consumer services[electronic resource] :factory or theater? /
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003 DE-He213
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006 m d
007 cr nn 008maaau
008 150210s2014 gw s 0 eng d
020 $a 9783319042893 (electronic bk.)
020 $a 9783319042886 (paper)
035 $a 978-3-319-04289-3
040 $a GP $c GP
041 0 $a eng
082 0 4 $a 658.812 $2 23
090 $a HF5415.5 $b .M266 2014
245 0 0 $a Managing consumer services $h [electronic resource] : $b factory or theater? / $c edited by Enzo Baglieri, Uday Karmarkar.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2014.
300 $a xii, 280 p. : $b ill. (some col.), digital ; $c 24 cm.
650 0 $a Customer services $x Management. $3 404430
650 1 4 $a Economics/Management Science. $3 463465
650 2 4 $a Services. $2 ram $3 337027
650 2 4 $a Sales/Distribution/Call Center/Customer Service. $3 588608
650 2 4 $a Business Information Systems. $3 463677
700 1 $a Baglieri, Enzo. $3 588607
700 1 $a Karmarkar, Uday. $3 556447
710 2 $a SpringerLink (Online service) $3 463450
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-04289-3
950 $a Business and Economics (Springer-11643)

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