| 紀錄類型: |
書目-語言資料,印刷品
: Monograph/item
|
| 杜威分類號: |
658 |
| 書名/作者: |
This is service design thinking : : basics, tools, cases // [concept and editing], Marc Stickdorn, Jakob Schneider. |
| 其他作者: |
Stickdorn, Marc. |
| 出版者: |
Hoboken, N.J. : : Wiley,, c2011. |
| 面頁冊數: |
373 p. : : ill. (some col.) ;; 24 cm. |
| 附註: |
Originally published: Amsterdam: BIS, 2010. |
| 標題: |
Service industries - Management. |
| ISBN: |
9781118156308 (pbk.) : |
| ISBN: |
1118156307 (pbk.) |
| 書目註: |
Includes bibliographical references (p. 340-365) and index. |
| 內容註: |
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking. |