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Managing customer trust, satisfactio...

Eid, Riyad.

Managing customer trust, satisfaction, and loyalty through information communication technologies[electronic resource] /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/12
書名/作者:	Managing customer trust, satisfaction, and loyalty through information communication technologies/ Riyad Eid, editor.
其他作者:	Eid, Riyad.
出版者:	Hershey, Pa. : : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),, c2013.
面頁冊數:	350 p. ;; 29 cm.
標題:	Customer relations - Management
標題:	Customer relations - Management
ISBN:	9781466636323 (ebook)
ISBN:	9781466636316 (hardcover)
書目註:	Includes bibliographical references.
電子資源:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3631-6

Managing customer trust, satisfaction, and loyalty through information communication technologies[electronic resource] /
Managing customer trust, satisfaction, and loyalty through information communication technologies[electronic resource] /Riyad Eid, editor. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),c2013. - 350 p. ;29 cm.

Includes bibliographical references.

Mode of access: World Wide Web.

ISBN: 9781466636323 (ebook)Subjects--Topical Terms:

481074
Customer relations
--Management

LC Class. No.: HF5415.5 / .M158 2013e

Dewey Class. No.: 658.8/12

Managing customer trust, satisfaction, and loyalty through information communication technologies[electronic resource] /
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010 $z 2012046840
020 $a 9781466636323 (ebook)
020 $a 9781466636316 (hardcover)
035 $a (CaBNVSL)gtp00554707
035 $a (OCoLC)828127593
035 $a 13000028
040 $a CaBNVSL $c CaBNVSL $d CaBNVSL
050 4 $a HF5415.5 $b .M158 2013e
082 0 4 $a 658.8/12 $2 23
245 0 0 $a Managing customer trust, satisfaction, and loyalty through information communication technologies $h [electronic resource] / $c Riyad Eid, editor.
260 $a Hershey, Pa. : $b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), $c c2013.
300 $a 350 p. ; $c 29 cm.
504 $a Includes bibliographical references.
538 $a Mode of access: World Wide Web.
650 0 $a Customer relations $x Management $x Data processing. $3 481074
650 0 $a Customer relations $x Management $x Computer programs. $3 481075
700 1 $a Eid, Riyad. $3 481073
710 2 $a IGI Global. $3 480906
856 4 1 $3 Chapter PDFs via platform: $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3631-6

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