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Conflict management for managers :re...

Raines, Susan.

Conflict management for managers :resolving workplace, client, and policy disputes /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.4/053
書名/作者:	Conflict management for managers : : resolving workplace, client, and policy disputes // Susan S. Raines.
作者:	Raines, Susan.
出版者:	San Francisco : : Jossey-Bass,, c2013.
面頁冊數:	xxix, 460 p. : : ill. ;; 24 cm.
標題:	Conflict management.
標題:	Interpersonal relations.
標題:	Personnel management - Psychological aspects.
標題:	Customer relations.
標題:	Conflict management
ISBN:	9780470931110 (pbk.) :
ISBN:	0470931116 (pbk.)
ISBN:	9781118418420 (ebk.)
ISBN:	1118418425 (ebk.)
ISBN:	9781118415481 (ebk.)
ISBN:	1118415485 (ebk.)
ISBN:	9781118433546 (ebk.)
ISBN:	1118433548 (ebk.)
書目註:	Includes bibliographical references (p. 423-443) and index.
內容註:	Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.

Conflict management for managers :resolving workplace, client, and policy disputes /
Raines, Susan.

Conflict management for managers :resolving workplace, client, and policy disputes /Susan S. Raines. - 1st ed. - San Francisco :Jossey-Bass,c2013. - xxix, 460 p. :ill. ;24 cm. - The Jossey-Bass business & management series.

Includes bibliographical references (p. 423-443) and index.

Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.

ISBN: 9780470931110 (pbk.) :NTD 2,064

LCCN: 2012039946Subjects--Topical Terms:

179020
Conflict management.

LC Class. No.: HD42 / .R35 2013

Dewey Class. No.: 658.4/053

Conflict management for managers :resolving workplace, client, and policy disputes /
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020 $a 1118415485 (ebk.)
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