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The cost of bad behavior :how incivi...

Pearson, Christine M.

The cost of bad behavior :how incivility is damaging your business and what to do about it /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.3145
書名/作者:	The cost of bad behavior : : how incivility is damaging your business and what to do about it // Christine Pearson and Christine Porath.
作者:	Pearson, Christine M.
其他作者:	Porath, Christine Lynne.
出版者:	New York : : Portfolio,, c2009.
面頁冊數:	xiv, 224 p. : : ill. ;; 24 cm.
標題:	Courtesy.
標題:	Work environment.
標題:	Consumer satisfaction.
ISBN:	9781591842613 (hbk.) :
ISBN:	1591842611 (hbk.)
書目註:	Includes bibliographical references and index.
內容註:	What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
電子資源:	http://www.loc.gov/catdir/enhancements/fy0917/2008054662-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0917/2008054662-d.html

The cost of bad behavior :how incivility is damaging your business and what to do about it /
Pearson, Christine M.

The cost of bad behavior :how incivility is damaging your business and what to do about it /Christine Pearson and Christine Porath. - New York :Portfolio,c2009. - xiv, 224 p. :ill. ;24 cm.

Includes bibliographical references and index.

What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?

ISBN: 9781591842613 (hbk.) :NTD 752

LCCN: 2008054662Subjects--Topical Terms:

422296
Courtesy.

LC Class. No.: BJ1533.C9 / P43 2009

Dewey Class. No.: 658.3145

The cost of bad behavior :how incivility is damaging your business and what to do about it /
LDR:01607cam 2200229 a 4500 001 344454
003 DLC
005 20100226161752.0
008 110803s2009 nyua b 001 0 eng
010 $a 2008054662
020 $a 9781591842613 (hbk.) : $c NTD 752
020 $a 1591842611 (hbk.)
035 $a (OCoLC)ocn276819198
040 $a DLC $c DLC $d BTCTA $d YDXCP $d UKM $d C#P $d CDX $d BWX $d VP@ $d DLC
050 0 0 $a BJ1533.C9 $b P43 2009
082 0 0 $a 658.3145 $2 22
100 1 $a Pearson, Christine M. $3 422294
245 1 4 $a The cost of bad behavior : $b how incivility is damaging your business and what to do about it / $c Christine Pearson and Christine Porath.
260 $a New York : $b Portfolio, $c c2009.
300 $a xiv, 224 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 $a What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
650 0 $a Courtesy. $3 422296
650 0 $a Work environment. $3 338841
650 0 $a Consumer satisfaction. $3 190751
700 1 $a Porath, Christine Lynne. $3 422295
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0917/2008054662-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0917/2008054662-d.html