Understanding reference transactions...
Richardson, John V., (1949-)

 

  • Understanding reference transactions[electronic resource] :transforming an art into a science /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    杜威分類號: 025.52
    書名/作者: Understanding reference transactions : transforming an art into a science // edited by John V. Richardson, Jr.
    其他作者: Richardson, John V.,
    出版者: San Diego, Calif. : : Academic Press,, c2002.
    面頁冊數: 1 online resource (xviii, 208 p.) : : ill.
    標題: Reference services (Libraries)
    標題: Interviewing.
    標題: Language Arts & Disciplines - Library & Information Science
    標題: Reference - General.
    標題: Library & information sciences.
    ISBN: 9781849507974 (electronic bk.)
    書目註: Includes bibliographical references (p. 191-194) and index.
    內容註: The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson-- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
    摘要、提要註: The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answeringprocess and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offersa unique systems analysis of the reference transaction andincludes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
    電子資源: http://www.emeraldinsight.com/1876-0562/02
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