| 紀錄類型: |
書目-語言資料,印刷品
: Monograph/item
|
| 杜威分類號: |
659.2 |
| 書名/作者: |
Effective apology : mending fences, building bridges, and restoring trust // John Kador. |
| 作者: |
Kador, John. |
| 出版者: |
San Francisco. : : Berrett-Koehler Publishers,, 2009. |
| 面頁冊數: |
273 p. ;; 22 cm. |
| 標題: |
Corporate image. |
| 標題: |
Apologizing. |
| 標題: |
Corporations - Public relations. |
| 標題: |
Business communication. |
| 標題: |
Crisis management. |
| ISBN: |
9781576759011 (pbk. : alk. paper) |
| ISBN: |
1576759016 (pbk. : alk. paper) |
| ISBN: |
9781605091396 (ebook) |
| 書目註: |
Includes bibliographical references (p. 243-251) and index. |
| 內容註: |
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| 電子資源: |
An electronic book accessible through the World Wide Web; click to view |