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When customers think we don't care /
~
Buchanan, Richard W.
When customers think we don't care /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
杜威分類號:
658.812
書名/作者:
When customers think we don't care // Richard W. Buchanan.
作者:
Buchanan, Richard W.
出版者:
Sydney ; : McGraw-Hill,, c2008.
面頁冊數:
ix, 366 p. : : ill. ;; 21 cm.
附註:
"Ending actions that self-destruct companies, customer service and jobs"--Cover.
標題:
Customer relations.
標題:
Customer services.
標題:
Consumer satisfaction.
標題:
Marketing success.
ISBN:
9780070138636 (pbk.) :
When customers think we don't care /
Buchanan, Richard W.
When customers think we don't care /
Richard W. Buchanan. - 3rd ed. - Sydney ;McGraw-Hill,c2008. - ix, 366 p. :ill. ;21 cm.
"Ending actions that self-destruct companies, customer service and jobs"--Cover.
ISBN: 9780070138636 (pbk.) :NTD 885Subjects--Topical Terms:
337138
Customer relations.
Dewey Class. No.: 658.812
When customers think we don't care /
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