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Responding to rapid change in libraries[electronic resource] :a user experience approach /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	027
書名/作者:	Responding to rapid change in libraries : a user experience approach // Callan Bignoli and Lauren Stara.
作者:	Bignoli, Callan.
其他作者:	Stara, Lauren.
出版者:	Chicago, IL : : ALA Editions,, c2021.
面頁冊數:	1 online resource.
標題:	Public services (Libraries) - United States.
標題:	Libraries - Customer services - United States.
標題:	Libraries - Information technology - United States.
標題:	Public libraries - Administration. - United States
標題:	Organizational change - United States.
標題:	Librarians - Attitudes. - United States
ISBN:	9780838948385
ISBN:	9780838949788
ISBN:	9780838949764
書目註:	Includes bibliographical references and index.
內容註:	Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
摘要、提要註:	"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
電子資源:	https://portal.igpublish.com/iglibrary/search/ALAB0000524.html

Responding to rapid change in libraries[electronic resource] :a user experience approach /
Bignoli, Callan.

Responding to rapid change in librariesa user experience approach /[electronic resource] :Callan Bignoli and Lauren Stara. - Chicago, IL :ALA Editions,c2021. - 1 online resource.

Includes bibliographical references and index.

Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

ISBN: 9780838948385

LCCN: 2020030361Subjects--Topical Terms:

570737
Public services (Libraries)
--United States.

LC Class. No.: Z711

Dewey Class. No.: 027

Responding to rapid change in libraries[electronic resource] :a user experience approach /
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020 $a 9780838949764 $q (kindle)
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245 1 0 $a Responding to rapid change in libraries $h [electronic resource] : $b a user experience approach / $c Callan Bignoli and Lauren Stara.
260 $a Chicago, IL : $b ALA Editions, $c c2021.
300 $a 1 online resource.
504 $a Includes bibliographical references and index.
505 0 $a Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
520 $a "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- $c Provided by publisher.
588 $a Description based on print version record and CIP data provided by publisher; resource not viewed.
650 0 $a Public services (Libraries) $z United States. $3 570737
650 0 $a Libraries $x Customer services $z United States. $3 732525
650 0 $a Libraries $x Information technology $z United States. $3 768121
650 0 $a Public libraries $z United States $x Administration. $3 689956
650 0 $a Organizational change $z United States. $3 375621
650 0 $a Librarians $z United States $x Attitudes. $3 768122
700 1 $a Stara, Lauren. $3 768120
856 4 0 $u https://portal.igpublish.com/iglibrary/search/ALAB0000524.html

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