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Customer-driven operations management[electronic resource] :Aligning quality tools and business processes for customer excellence /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	658.5
書名/作者:	Customer-driven operations management : Aligning quality tools and business processes for customer excellence // Christopher Ahoy.
作者:	Ahoy, Christopher K.
出版者:	New York : : McGraw-Hill,, c2008.
面頁冊數:	xiv, 272 p. : : ill.
標題:	Industrial management.
標題:	Production management.
標題:	Business logistics.
標題:	Customer relations.
ISBN:	9780071608312 (hbk.)
ISBN:	0071608311 (hbk.)
內容註:	Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
電子資源:	Click for full text (McGrawHill)

Customer-driven operations management[electronic resource] :Aligning quality tools and business processes for customer excellence /
Ahoy, Christopher K.

Customer-driven operations managementAligning quality tools and business processes for customer excellence /[electronic resource] :Christopher Ahoy. - 1st ed. - New York :McGraw-Hill,c2008. - xiv, 272 p. :ill.

Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.

ISBN: 9780071608312 (hbk.)

Nat. Bib. No.: GBA900707bnbSubjects--Topical Terms:

172181
Industrial management.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HD31 / .A46 2008

Dewey Class. No.: 658.5

Customer-driven operations management[electronic resource] :Aligning quality tools and business processes for customer excellence /
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020 $a 0071608311 (hbk.)
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245 1 0 $a Customer-driven operations management $h [electronic resource] : $b Aligning quality tools and business processes for customer excellence / $c Christopher Ahoy.
250 $a 1st ed.
260 $a New York : $b McGraw-Hill, $c c2008.
300 $a xiv, 272 p. : $b ill.
505 0 $a Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
650 0 $a Industrial management. $3 172181
650 0 $a Production management. $3 172197
650 0 $a Business logistics. $3 337171
650 0 $a Customer relations. $3 337138
655 7 $a Electronic books. $2 local $3 336502
856 4 $u https://lb30.libraryandbook.net/Book_detial/EB978007160831201 $z Click for full text (McGrawHill)

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