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Stellar customer service[electronic resource] :training library staff to exceed expectations /

紀錄類型:	書目-電子資源 : Monograph/item
杜威分類號:	020.71/55
書名/作者:	Stellar customer service : training library staff to exceed expectations // Mou Chakraborty, editor.
其他作者:	Chakraborty, Mou.
出版者:	Santa Barbara, Calif. : : Libraries Unlimited,, [2016]
面頁冊數:	1 online resource (xii, 213 p.) : : ill.
標題:	Public services (Libraries) - United States.
標題:	Libraries - Customer services - United States.
標題:	Library employees - In-service training - United States.
ISBN:	9781440840777 (e-book)
ISBN:	9781440840760 (alk. paper)
書目註:	Includes bibliographical references and index.
內容註:	Customer service training : advice from the business world / Alice Bahr -- Creating a comprehensive training plan for better customer service experiences in your library / Karen Glover -- Cultivating an 'always say yes' attitude without causing chaos and confusion / Cheryl McGrath and Paul Bellenoit -- Instilling a service focus in student workers / Jordan Jefferson and Mike VanderHeijden -- Being mini detectives and secret shopping / Sarah Hamill -- Using volunteers to expand the walls of the library : books for wider horizons at Oakland Public Library / Laurie Willhalm -- Customer service training in an academic technical library / Anne Marie Casey and Kathleen Citro -- A prescription for creating a culture of customer service / Valerie S. Gordon and Lee Vucovich -- More libraries, more opportunities for customer service training / Lois Albertson and Jeannette Smithee -- Designing the customer-centric library culture : MPL's customer service revolution as a case study in design thinking / Andrea Cecchetto -- Library reality TV : using improv techniques to transform your approach to customer service / Jennifer Laredo, Melissa Maglio, Heidi Murphy -- Providing stellar interlibrary loan service to borrowing libraries and your own local patrons : it's all about sharing / Sue Kaler -- Providing remarkable customer service and resources across a health care system / Donna McCloskey -- Values-based customer service : 21st-century customer service for public libraries? / Lewis Belfont -- Give a pickle, get a smile! : sweet, isn't it? / Mou Chakraborty.
電子資源:	http://ebooks.abc-clio.com/?isbn=9781440840777

Stellar customer service[electronic resource] :training library staff to exceed expectations /
Stellar customer servicetraining library staff to exceed expectations /[electronic resource] :Mou Chakraborty, editor. - Santa Barbara, Calif. :Libraries Unlimited,[2016] - 1 online resource (xii, 213 p.) :ill.

Includes bibliographical references and index.

Customer service training : advice from the business world / Alice Bahr -- Creating a comprehensive training plan for better customer service experiences in your library / Karen Glover -- Cultivating an 'always say yes' attitude without causing chaos and confusion / Cheryl McGrath and Paul Bellenoit -- Instilling a service focus in student workers / Jordan Jefferson and Mike VanderHeijden -- Being mini detectives and secret shopping / Sarah Hamill -- Using volunteers to expand the walls of the library : books for wider horizons at Oakland Public Library / Laurie Willhalm -- Customer service training in an academic technical library / Anne Marie Casey and Kathleen Citro -- A prescription for creating a culture of customer service / Valerie S. Gordon and Lee Vucovich -- More libraries, more opportunities for customer service training / Lois Albertson and Jeannette Smithee -- Designing the customer-centric library culture : MPL's customer service revolution as a case study in design thinking / Andrea Cecchetto -- Library reality TV : using improv techniques to transform your approach to customer service / Jennifer Laredo, Melissa Maglio, Heidi Murphy -- Providing stellar interlibrary loan service to borrowing libraries and your own local patrons : it's all about sharing / Sue Kaler -- Providing remarkable customer service and resources across a health care system / Donna McCloskey -- Values-based customer service : 21st-century customer service for public libraries? / Lewis Belfont -- Give a pickle, get a smile! : sweet, isn't it? / Mou Chakraborty.

ISBN: 9781440840777 (e-book)Subjects--Topical Terms:

570737
Public services (Libraries)
--United States.

LC Class. No.: Z711. / S793 2016

Dewey Class. No.: 020.71/55

Stellar customer service[electronic resource] :training library staff to exceed expectations /
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