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Yes! on demand[electronic resource] ...

Middleton, Kathy L.

Yes! on demand[electronic resource] :how to create winning, customized library service /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	025.5
書名/作者:	Yes! on demand : how to create winning, customized library service // Kathy L. Middleton.
作者:	Middleton, Kathy L.
出版者:	Santa Barbara, Calif. : : Libraries Unlimited, an imprint of ABC-CLIO, LLC,, 2017.
面頁冊數:	1 online resource (xvii, 123 p.)
標題:	Libraries - Customer services.
標題:	Public services (Libraries)
標題:	Library employees - In-service training.
標題:	Public libraries - Administration. - United States
標題:	Customer services - Case studies. - United States
ISBN:	9781440848544 (e-book)
ISBN:	9781440848537 (alk. paper)
書目註:	Includes bibliographical references and index.
內容註:	Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
電子資源:	http://ebooks.abc-clio.com/?isbn=9781440848544

Yes! on demand[electronic resource] :how to create winning, customized library service /
Middleton, Kathy L.

Yes! on demandhow to create winning, customized library service /[electronic resource] :Kathy L. Middleton. - Santa Barbara, Calif. :Libraries Unlimited, an imprint of ABC-CLIO, LLC,2017. - 1 online resource (xvii, 123 p.)

Includes bibliographical references and index.

Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.

ISBN: 9781440848544 (e-book)Subjects--Topical Terms:

689955
Libraries
--Customer services.

LC Class. No.: Z711 / .M53 2017

Dewey Class. No.: 025.5

Yes! on demand[electronic resource] :how to create winning, customized library service /
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245 1 0 $a Yes! on demand $h [electronic resource] : $b how to create winning, customized library service / $c Kathy L. Middleton.
260 $a Santa Barbara, Calif. : $b Libraries Unlimited, an imprint of ABC-CLIO, LLC, $c 2017.
300 $a 1 online resource (xvii, 123 p.)
504 $a Includes bibliographical references and index.
505 0 $a Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
650 0 $a Libraries $x Customer services. $3 689955
650 0 $a Public services (Libraries) $3 446727
650 0 $a Library employees $x In-service training. $3 384063
650 0 $a Public libraries $z United States $x Administration. $3 689956
650 0 $a Customer services $z United States $v Case studies. $3 689957
856 4 0 $u http://ebooks.abc-clio.com/?isbn=9781440848544

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