Fundamentals of service systems[elec...
Cardoso, Jorge.

 

  • Fundamentals of service systems[electronic resource] /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    杜威分類號: 338.47
    書名/作者: Fundamentals of service systems/ edited by Jorge Cardoso ... [et al.].
    其他作者: Cardoso, Jorge.
    出版者: Cham : : Springer International Publishing :, 2015.
    面頁冊數: xix, 362 p. : : ill. (some col.), digital ;; 24 cm.
    Contained By: Springer eBooks
    標題: Information Systems Applications (incl. Internet)
    標題: Management of Computing and Information Systems.
    標題: Innovation/Technology Management.
    標題: Service industries.
    標題: Service industries - Research.
    標題: Service industries - Management.
    標題: Management science.
    標題: Computer Science.
    ISBN: 9783319231952
    ISBN: 9783319231945
    內容註: Foundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.
    摘要、提要註: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
    電子資源: http://dx.doi.org/10.1007/978-3-319-23195-2
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