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The power of customer misbehavior :drive growth and innovation by learning from your customers /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/342
書名/作者:	The power of customer misbehavior : : drive growth and innovation by learning from your customers // Michael Fisher, Martin Abbott and Kalle Lyytinen.
作者:	Fisher, Michael,
其他作者:	Abbott, Martin,
面頁冊數:	1 online resource.
標題:	Consumer behavior.
標題:	Customer relations - Management.
標題:	Marketing.
標題:	BUSINESS & ECONOMICS / Industrial Management
標題:	BUSINESS & ECONOMICS / Management Science
標題:	BUSINESS & ECONOMICS / Management
標題:	BUSINESS & ECONOMICS / Organizational Behavior
標題:	Business and Management
標題:	E-commerce: business aspects
標題:	Market research
標題:	Public relations
ISBN:	1137348925 (electronic bk.)
ISBN:	9781137348920 (electronic bk.)
內容註:	Why is Viral Growth Important? -- The Viral Model -- Technological Factors -- Demonstrating Skills, Proficiency, Taste and Accomplishments -- Seeing and Being Seen -- Getting It Right -- Getting It Wrong -- Conclusion.
摘要、提要註:	The Power of Customer Misbehavior explores the importance of customer driven innovation for top line and bottom line growth. It shows how companies should not only learn to identify how their products are being misused, but also how to use this knowledge to innovate new products and services that better meet customer needs and promote viral growth. These techniques also promote long-term customer loyalty and growth even in hypercompetitive environments. This unique new book is the first to explore the idea of 'customer misuse': when customers modify features or expand the usage of products and services in ways that were never intended. Reacting appropriately to customer misuse will allow companies to enter new markets, create more loyal customers, and encourage customers to tell others about the company's products, all of which foster faster growth. These compelling concepts are presented in the form of simple actionable principles and illustrated with rich case studies from successful companies such as Twitter, Intuit, eBay and Coca-Cola, to offer the first practical guide to harnessing this new source of strategic innovation.
電子資源:	http://www.palgraveconnect.com/doifinder/10.1057/9781137348920

The power of customer misbehavior :drive growth and innovation by learning from your customers /
Fisher, Michael,

The power of customer misbehavior :drive growth and innovation by learning from your customers /Michael Fisher, Martin Abbott and Kalle Lyytinen. - 1 online resource.

Why is Viral Growth Important? -- The Viral Model -- Technological Factors -- Demonstrating Skills, Proficiency, Taste and Accomplishments -- Seeing and Being Seen -- Getting It Right -- Getting It Wrong -- Conclusion.

The Power of Customer Misbehavior explores the importance of customer driven innovation for top line and bottom line growth. It shows how companies should not only learn to identify how their products are being misused, but also how to use this knowledge to innovate new products and services that better meet customer needs and promote viral growth. These techniques also promote long-term customer loyalty and growth even in hypercompetitive environments. This unique new book is the first to explore the idea of 'customer misuse': when customers modify features or expand the usage of products and services in ways that were never intended. Reacting appropriately to customer misuse will allow companies to enter new markets, create more loyal customers, and encourage customers to tell others about the company's products, all of which foster faster growth. These compelling concepts are presented in the form of simple actionable principles and illustrated with rich case studies from successful companies such as Twitter, Intuit, eBay and Coca-Cola, to offer the first practical guide to harnessing this new source of strategic innovation.

ISBN: 1137348925 (electronic bk.)

Source: 686849Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

184151
Consumer behavior.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HF5415.32

Dewey Class. No.: 658.8/342 / 23

The power of customer misbehavior :drive growth and innovation by learning from your customers /
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650 0 $a Customer relations $x Management. $3 338310
650 0 $a Marketing. $3 173043
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