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Business and service telephone conve...

Varcasia, Cecilia.

Business and service telephone conversations[electronic resource] :an investigation of British English, German and Italian encounters /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	302.2/242
書名/作者:	Business and service telephone conversations : an investigation of British English, German and Italian encounters // Cecilia Varcasia.
作者:	Varcasia, Cecilia.
出版者:	New York : : Palgrave Macmillan,, 2013.
面頁冊數:	1 online resource (192 p.)
標題:	Communication and technology.
標題:	Conversation analysis.
標題:	Intercultural communication.
標題:	Multilingualism - Social aspects.
標題:	Sociolinguistics.
標題:	Telephone - Social aspects.
標題:	PSYCHOLOGY / Social Psychology
ISBN:	1137286180 (electronic bk.)
ISBN:	9781137286185 (electronic bk.)
書目註:	Includes bibliographical references.
內容註:	Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
摘要、提要註:	This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
電子資源:	http://www.palgraveconnect.com/doifinder/10.1057/9781137286185

Business and service telephone conversations[electronic resource] :an investigation of British English, German and Italian encounters /
Varcasia, Cecilia.

Business and service telephone conversationsan investigation of British English, German and Italian encounters /[electronic resource] :Cecilia Varcasia. - New York :Palgrave Macmillan,2013. - 1 online resource (192 p.)

Includes bibliographical references.

Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.

This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

ISBN: 1137286180 (electronic bk.)Subjects--Topical Terms:

367328
Communication and technology.
Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: P95.45 / .V37 2013

Dewey Class. No.: 302.2/242

Business and service telephone conversations[electronic resource] :an investigation of British English, German and Italian encounters /
LDR:01923cam a2200301Ma 4500 001 410325
003 OCoLC
005 20140910115741.0
006 m o d
007 cr cnu---unuuu
008 141231s2013 nyu ob 000 0 eng d
020 $a 1137286180 (electronic bk.)
020 $a 9781137286185 (electronic bk.)
035 $a (OCoLC)862609196
035 $a ocn862609196
040 $a EBLCP $b eng $c EBLCP $d UKPGM $d N$T $d IDEBK $d E7B $d CDX $d OCLCF
049 $a TEFA
050 4 $a P95.45 $b .V37 2013
072 7 $a PSY $x 031000 $2 bisacsh
082 0 4 $a 302.2/242 $2 23
100 1 $a Varcasia, Cecilia. $3 574948
245 1 0 $a Business and service telephone conversations $h [electronic resource] : $b an investigation of British English, German and Italian encounters / $c Cecilia Varcasia.
260 $a New York : $b Palgrave Macmillan, $c 2013.
300 $a 1 online resource (192 p.)
504 $a Includes bibliographical references.
505 0 $a Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
520 $a This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
588 $a Description based upon print version of record.
650 0 $a Communication and technology. $3 367328
650 0 $a Conversation analysis. $3 178791
650 0 $a Intercultural communication. $3 175603
650 0 $a Multilingualism $x Social aspects. $3 574949
650 0 $a Sociolinguistics. $3 175227
650 0 $a Telephone $x Social aspects. $3 574950
650 7 $a PSYCHOLOGY / Social Psychology $2 bisacsh $3 472368
655 4 $a Electronic books. $2 local $3 336502
776 0 8 $i Print version: $a Varcasia, Cecilia $t Business and Service Telephone Conversations : An Investigation of British English, German and Italian Encounters $d New York : Palgrave Macmillan,c2013 $z 9781137286178
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9781137286185

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