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Tourist customer service satisfactio...
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Magnini, Vincent P.
Tourist customer service satisfaction[electronic resource] :an encounter approach /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
杜威分類號:
910.688
書名/作者:
Tourist customer service satisfaction : an encounter approach // Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
作者:
Noe, Francis P.,
其他作者:
Uysal, Muzaffer.
出版者:
New York : : Routledge,, 2010.
面頁冊數:
1 online resource (ix, 193 p.) : : ill.
標題:
Tourism - Management.
標題:
Hospitality industry - Management.
ISBN:
9780203852361 (ebook)
ISBN:
9780415578042 (hbk.)
書目註:
Includes bibliographical references (p. [168]-185) and index.
內容註:
1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
電子資源:
Click here to view
Tourist customer service satisfaction[electronic resource] :an encounter approach /
Noe, Francis P.,1939-
Tourist customer service satisfaction
an encounter approach /[electronic resource] :Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - New York :Routledge,2010. - 1 online resource (ix, 193 p.) :ill.
Includes bibliographical references (p. [168]-185) and index.
1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
Mode of access: World Wide Web.
ISBN: 9780203852361 (ebook)Subjects--Topical Terms:
350013
Tourism
--Management.Index Terms--Genre/Form:
336502
Electronic books.
LC Class. No.: G155.A1 / N58 2010
Dewey Class. No.: 910.688 / N763
Tourist customer service satisfaction[electronic resource] :an encounter approach /
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Click here to view
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