• This is service design thinking :basics, tools, cases /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    杜威分類號: 658
    書名/作者: This is service design thinking : : basics, tools, cases // [concept and editing], Marc Stickdorn, Jakob Schneider.
    其他作者: Stickdorn, Marc.
    出版者: Hoboken, N.J. : : Wiley,, c2011.
    面頁冊數: 373 p. : : ill. (some col.) ;; 24 cm.
    附註: Originally published: Amsterdam: BIS, 2010.
    標題: Service industries - Management.
    ISBN: 9781118156308 (pbk.) :
    ISBN: 1118156307 (pbk.)
    書目註: Includes bibliographical references (p. 340-365) and index.
    內容註: Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
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