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Conflict management for managers :re...
~
Raines, Susan.
Conflict management for managers :resolving workplace, client, and policy disputes /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
杜威分類號:
658.4/053
書名/作者:
Conflict management for managers : : resolving workplace, client, and policy disputes // Susan S. Raines.
作者:
Raines, Susan.
出版者:
San Francisco : : Jossey-Bass,, c2013.
面頁冊數:
xxix, 460 p. : : ill. ;; 24 cm.
標題:
Conflict management.
標題:
Interpersonal relations.
標題:
Personnel management - Psychological aspects.
標題:
Customer relations.
標題:
Conflict management
ISBN:
9780470931110 (pbk.) :
ISBN:
0470931116 (pbk.)
ISBN:
9781118418420 (ebk.)
ISBN:
1118418425 (ebk.)
ISBN:
9781118415481 (ebk.)
ISBN:
1118415485 (ebk.)
ISBN:
9781118433546 (ebk.)
ISBN:
1118433548 (ebk.)
書目註:
Includes bibliographical references (p. 423-443) and index.
內容註:
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
Conflict management for managers :resolving workplace, client, and policy disputes /
Raines, Susan.
Conflict management for managers :
resolving workplace, client, and policy disputes /Susan S. Raines. - 1st ed. - San Francisco :Jossey-Bass,c2013. - xxix, 460 p. :ill. ;24 cm. - The Jossey-Bass business & management series.
Includes bibliographical references (p. 423-443) and index.
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
ISBN: 9780470931110 (pbk.) :NTD 2,064
LCCN: 2012039946Subjects--Topical Terms:
179020
Conflict management.
LC Class. No.: HD42 / .R35 2013
Dewey Class. No.: 658.4/053
Conflict management for managers :resolving workplace, client, and policy disputes /
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