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Hospitality marketing[electronic resource] :an introduction /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	647.940688
杜威分類號:	647.0688
書名/作者:	Hospitality marketing : an introduction // David Bowie and Francis Buttle.
作者:	Bowie, David,
其他作者:	Buttle, Francis.
出版者:	Amsterdam ; : Elsevier Butterworth-Heinemann,, 2004.
面頁冊數:	1 online resource (350 p.) : : ill.
標題:	Hospitality industry - Marketing.
標題:	Hotels - Marketing.
標題:	Accueil (Tourisme) - Marketing.
標題:	H�otels - Marketing.
標題:	BUSINESS & ECONOMICS - Small Business.
標題:	Horeca.
標題:	Marketing.
ISBN:	9780750652452
ISBN:	0750652454
ISBN:	9780080472942 (electronic bk.)
ISBN:	008047294X (electronic bk.)
ISBN:	661096629X (electronic bk.)
ISBN:	9786610966295 (electronic bk.)
書目註:	Includes bibliographical references and index.
內容註:	Part A: Introduction: Introduction to hospitality marketing; Part B: Pre-encounter marketing; Marketing research; Understanding and segmenting customers; Competitive strategies; Developing the offer; Locating the offer; Pricing the offer; Distributing the offer; Communicating the offer; Part C: Encounter marketing; Managing the physical environment; Managing service processes; Managing customer-contact employees; Part D: Post-encounter marketing; Managing customer satisfaction; Relationship marketing; Part E: The marketing plan; Marketing Planning.
摘要、提要註:	Hospitality Marketing: an introduction takes a unique approach to outlining marketing processes in the hospitality industry. Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector. It discusses the eight elements of the marketing mix with direct reference to the specifics of the hospitality industry and approaches the whole process in three stages, as would the hospitality marketing manager: * BEFORE customers visit the hotel / restaurant, the marketing task is to research the market, manage customer expectations and motivate trial purchase through product / service development, pricing, location, distribution and marketing communication. * DURING the service encounter, the task is to meet or exceed customer expectation by managing the physical evidence, service processes and employee behaviour. * AFTER the service encounter, the task is to audit quality and customer satisfaction, and promote a longer term mutually beneficial relationship with customers through relationship marketing initiative. Hospitality Marketing is a complete learning resource, with real-life examples, case studies and exercises in the text, plus an accompanying website which provides solutions to the exercises, further case studies and links to relevant sites to support both students and lecturers. * Contextualises the marketing mix for the hospitality industry. * Contains real-life examples, mini case studies and exercises to illuminate analysis and help understanding.
電子資源:	http://www.sciencedirect.com/science/book/9780750652452

Hospitality marketing[electronic resource] :an introduction /
Bowie, David,1951-

Hospitality marketingan introduction /[electronic resource] :David Bowie and Francis Buttle. - Amsterdam ;Elsevier Butterworth-Heinemann,2004. - 1 online resource (350 p.) :ill.

Includes bibliographical references and index.

Part A: Introduction: Introduction to hospitality marketing; Part B: Pre-encounter marketing; Marketing research; Understanding and segmenting customers; Competitive strategies; Developing the offer; Locating the offer; Pricing the offer; Distributing the offer; Communicating the offer; Part C: Encounter marketing; Managing the physical environment; Managing service processes; Managing customer-contact employees; Part D: Post-encounter marketing; Managing customer satisfaction; Relationship marketing; Part E: The marketing plan; Marketing Planning.

Hospitality Marketing: an introduction takes a unique approach to outlining marketing processes in the hospitality industry. Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector. It discusses the eight elements of the marketing mix with direct reference to the specifics of the hospitality industry and approaches the whole process in three stages, as would the hospitality marketing manager: * BEFORE customers visit the hotel / restaurant, the marketing task is to research the market, manage customer expectations and motivate trial purchase through product / service development, pricing, location, distribution and marketing communication. * DURING the service encounter, the task is to meet or exceed customer expectation by managing the physical evidence, service processes and employee behaviour. * AFTER the service encounter, the task is to audit quality and customer satisfaction, and promote a longer term mutually beneficial relationship with customers through relationship marketing initiative. Hospitality Marketing is a complete learning resource, with real-life examples, case studies and exercises in the text, plus an accompanying website which provides solutions to the exercises, further case studies and links to relevant sites to support both students and lecturers. * Contextualises the marketing mix for the hospitality industry. * Contains real-life examples, mini case studies and exercises to illuminate analysis and help understanding.

ISBN: 9780750652452

Source: 93742:93741Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

336880
Hospitality industry
--Marketing.Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: TX911.3.M3 / B69 2004

Dewey Class. No.: 647.940688

Hospitality marketing[electronic resource] :an introduction /
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300 $a 1 online resource (350 p.) : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a Part A: Introduction: Introduction to hospitality marketing; Part B: Pre-encounter marketing; Marketing research; Understanding and segmenting customers; Competitive strategies; Developing the offer; Locating the offer; Pricing the offer; Distributing the offer; Communicating the offer; Part C: Encounter marketing; Managing the physical environment; Managing service processes; Managing customer-contact employees; Part D: Post-encounter marketing; Managing customer satisfaction; Relationship marketing; Part E: The marketing plan; Marketing Planning.
520 $a Hospitality Marketing: an introduction takes a unique approach to outlining marketing processes in the hospitality industry. Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector. It discusses the eight elements of the marketing mix with direct reference to the specifics of the hospitality industry and approaches the whole process in three stages, as would the hospitality marketing manager: * BEFORE customers visit the hotel / restaurant, the marketing task is to research the market, manage customer expectations and motivate trial purchase through product / service development, pricing, location, distribution and marketing communication. * DURING the service encounter, the task is to meet or exceed customer expectation by managing the physical evidence, service processes and employee behaviour. * AFTER the service encounter, the task is to audit quality and customer satisfaction, and promote a longer term mutually beneficial relationship with customers through relationship marketing initiative. Hospitality Marketing is a complete learning resource, with real-life examples, case studies and exercises in the text, plus an accompanying website which provides solutions to the exercises, further case studies and links to relevant sites to support both students and lecturers. * Contextualises the marketing mix for the hospitality industry. * Contains real-life examples, mini case studies and exercises to illuminate analysis and help understanding.
588 $a Description based on print version record.
650 0 $a Hospitality industry $x Marketing. $3 336880
650 0 $a Hotels $x Marketing. $3 444267
650 6 $a Accueil (Tourisme) $x Marketing. $3 444268
650 6 $a H�otels $x Marketing. $3 444269
650 7 $a BUSINESS & ECONOMICS $x Small Business. $2 bisacsh $3 444261
650 1 7 $a Horeca. $2 gtt $3 444270
650 1 7 $a Marketing. $3 173043
655 4 $a Electronic books. $2 local $3 336502
700 1 $a Buttle, Francis. $3 444266
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856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9780750652452
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