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The management of consumer credit[electronic resource] :theory and practice /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/83
書名/作者:	The management of consumer credit : theory and practice // Steven Finlay.
作者:	Finlay, Steven,
出版者:	New York : : Palgrave Macmillan,, 2010.
面頁冊數:	xvii, 259 p. : : ill.
標題:	Consumer credit - Management.
ISBN:	9780230275225
ISBN:	0230275222
書目註:	Includes bibliographical references and index.
內容註:	Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition-- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C.US and UK Legislation -- Appendix D: Recommended Reading.
摘要、提要註:	This revised and updated second edition of Management of Consumer Credit explains the methodsused by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. Using non-technical language, the book is suitable for anyone who wishes to know more about the processes involved in the granting and management of consumer credit.It covers the theory underpinning credit management and the practices real world organizations use to deliver their products and services to consumers. Topics include: organizational structures, direct and database marketing, campaign management, customer acquisition, customer management, debt collection, ethics, legal issues, credit reference agencies, call centre operation and the VISA/MasterCard networks. Written from an international perspective, the book gives an insight into the world of credit management combining both academic and practitioner viewpoints. This new edition includes: b5 s Developments following the credit crunch of 2008/9 - Extended chapters on credit scoring and credit management. b5 s New chapters on Capital Requirements and BASEL II,and scorecard and portfolio monitoring.
電子資源:	access to fulltext (Palgrave)

The management of consumer credit[electronic resource] :theory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - 2nd ed. - New York :Palgrave Macmillan,2010. - xvii, 259 p. :ill.

Includes bibliographical references and index.

Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition-- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C.US and UK Legislation -- Appendix D: Recommended Reading.

This revised and updated second edition of Management of Consumer Credit explains the methodsused by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. Using non-technical language, the book is suitable for anyone who wishes to know more about the processes involved in the granting and management of consumer credit.It covers the theory underpinning credit management and the practices real world organizations use to deliver their products and services to consumers. Topics include: organizational structures, direct and database marketing, campaign management, customer acquisition, customer management, debt collection, ethics, legal issues, credit reference agencies, call centre operation and the VISA/MasterCard networks. Written from an international perspective, the book gives an insight into the world of credit management combining both academic and practitioner viewpoints. This new edition includes: b5 s Developments following the credit crunch of 2008/9 - Extended chapters on credit scoring and credit management. b5 s New chapters on Capital Requirements and BASEL II,and scorecard and portfolio monitoring.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 9780230275225Subjects--Topical Terms:

372944
Consumer credit
--Management.Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HG3755 / .F54 2010

Dewey Class. No.: 658.8/83

The management of consumer credit[electronic resource] :theory and practice /
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020 $a 0230275222
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050 1 4 $a HG3755 $b .F54 2010
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100 1 $a Finlay, Steven, $d 1969- $3 372943
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
250 $a 2nd ed.
260 $a New York : $b Palgrave Macmillan, $c 2010.
300 $a xvii, 259 p. : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition-- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C.US and UK Legislation -- Appendix D: Recommended Reading.
520 $a This revised and updated second edition of Management of Consumer Credit explains the methodsused by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. Using non-technical language, the book is suitable for anyone who wishes to know more about the processes involved in the granting and management of consumer credit.It covers the theory underpinning credit management and the practices real world organizations use to deliver their products and services to consumers. Topics include: organizational structures, direct and database marketing, campaign management, customer acquisition, customer management, debt collection, ethics, legal issues, credit reference agencies, call centre operation and the VISA/MasterCard networks. Written from an international perspective, the book gives an insight into the world of credit management combining both academic and practitioner viewpoints. This new edition includes: b5 s Developments following the credit crunch of 2008/9 - Extended chapters on credit scoring and credit management. b5 s New chapters on Capital Requirements and BASEL II,and scorecard and portfolio monitoring.
520 $a "This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgagesand other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements andscorecard andportfolio monitoring"--Provided by publisher.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on July 14, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Consumer credit $x Management. $3 372944
655 7 $a Electronic books. $2 local $3 336502
710 2 $a Palgrave Connect (Online service) $3 370384
776 1 $c Original $z 9780230238305 $z 0230238300 $w (DLC) 2009048422 $w (OCoLC)429023923
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230275225 $z access to fulltext (Palgrave)