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The management of consumer credit[electronic resource] :theory and practice /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/83
書名/作者:	The management of consumer credit : theory and practice // Steven Finlay.
作者:	Finlay, Steven,
出版者:	Basingstoke [England] ; : Palgrave Macmillan,, 2008.
面頁冊數:	1 online resource (xvi, 208 p.) : : ill.
附註:	Description based on print version record.
標題:	Consumer credit - Management.
ISBN:	9780230582507 (electronic bk.)
ISBN:	0230582508 (electronic bk.)
書目註:	Includes bibliographical references (p. 186-201) and index.
內容註:	Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
摘要、提要註:	This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.
電子資源:	access to fulltext (Palgrave)

The management of consumer credit[electronic resource] :theory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - Basingstoke [England] ;Palgrave Macmillan,2008. - 1 online resource (xvi, 208 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. 186-201) and index.

Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.

This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.

ISBN: 9780230582507 (electronic bk.)

Standard No.: 10.1057/9780230582507doiSubjects--Topical Terms:

372944
Consumer credit
--Management.Index Terms--Genre/Form:

336502
Electronic books.

LC Class. No.: HG3755 / .F54 2008eb

Dewey Class. No.: 658.8/83

The management of consumer credit[electronic resource] :theory and practice /
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020 $a 0230582508 (electronic bk.)
024 7 $a 10.1057/9780230582507 $2 doi
040 $a UKPGM $b eng $c UKPGM $d N$T $d YDXCP $d EBLCP $d IDEBK
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100 1 $a Finlay, Steven, $d 1969- $3 372943
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
260 $a Basingstoke [England] ; $a New York : $b Palgrave Macmillan, $c 2008.
300 $a 1 online resource (xvi, 208 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. 186-201) and index.
505 0 $a Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
520 $a This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.
650 0 $a Consumer credit $x Management. $3 372944
655 7 $a Electronic books. $2 local $3 336502
776 0 8 $i Print version: $a Finlay, Steven, 1969- $t Management of consumer credit. $d Basingstoke [England] ; New York : Palgrave Macmillan, 2008 $z 9780230013513 $w (DLC) 2008011112 $w (OCoLC)213495222
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230582507 $z access to fulltext (Palgrave)