Goodman, John A.
概要
作品: | 1 作品在 0 项出版品 0 种语言 |
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书目信息
Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by:
Goodman, John A.; ebrary, Inc.
(书目-语言数据,印刷品)