蔡仲舒

情緒勞務、服務環境、知覺服務品質、顧客滿意度與顧客忠誠度之研究 = A Study of the Relationships among Emotional Labor, Servicescapes, Perceived Service Quality, Customer Satisfaction and Customer Loyalty by: 蔡仲舒 (書目-語言資料,印刷品) , [撰]