Goodman, John A.
概要
| 作品: | 1 作品在 0 項出版品 0 種語言 | |
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書目資訊
Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by:
Goodman, John A.; ebrary, Inc.
(書目-語言資料,印刷品)