Total quality management.
Overview
| Works: | 39 works in 15 publications in 15 languages | |
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Titles
Operations excellence[electronic resource] :smart solutions for business success /
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Metrics 2.0[electronic resource] :creating scorecards for high-performance teams and organizations /
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Assessing business excellence[electronic resource] :a guide to business excellence and self-assessment /
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Benchmarking for best practice[electronic resource] :continuous learning through sustainable innovation /
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Implementing Six Sigma and Lean[electronic resource] :a practical guide to tools and techniques /
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Reinventing lean[electronic resource] :introducing lean management into the supply chain /
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Fundamentals of total quality management[electronic resource] :process analysis and improvement /
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Total organizational excellence[electronic resource] :achieving world-class performance /
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Total performance scorecard[electronic resource] :redefining management to achieve performance with integrity /
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Quality management for organizational excellence :introduction to total quality /
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Systems thinking[electronic resource] :from heresy to practice : public and private sector studies /
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Calculating the human[electronic resource] :universal calculability in the age of quality assurance /
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Service is front stage[electronic resource] :positioning services for value advantage /
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The lean six sigma black belt handbook :tools and methods for process acceleration /
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The lean handbook :a guide to the bronze certification body of knowledge /
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The 12 principles of manufacturing excellence[electronic resource] :a leader's guide to achieving and sustaining excellence /
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Action-based quality management[electronic resource] :strategy and tools for continuous improvement /
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10 essentials for high performance quality in the 21st century[electronic resource] /
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Managing process innovation through exploitation and exploration[electronic resource] :a study on combining TQM and BPR in the Norwegian industry /
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Achieving competitive advantage through quality management[electronic resource] /
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Business performance measurement :unifying theories and integrating practice /
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Rethinking performance measurement :beyond the balanced scorecard /
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Intelligent decision making in quality management[electronic resource] :theory and applications /
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Improving business performance[electronic resource] :a project portfolio management approach /
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Supplier quality management :a complete guide : practical tools for self-assessment.
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The new gold standard[electronic resource] :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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Quality management for competitive advantage in global markets[electronic resource] /
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Mastering hospitality :a luxury hotelier's guide to career and leadership success /
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Subjects