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Non-linguistic analysis of call cent...

Kopparapu, Sunil Kumar.

Non-linguistic analysis of call center conversations[electronic resource] /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	006.454
書名/作者:	Non-linguistic analysis of call center conversations/ by Sunil Kumar Kopparapu.
作者:	Kopparapu, Sunil Kumar.
出版者:	Cham : : Springer International Publishing :, 2015.
面頁冊數:	xii, 83 p. : : ill. (some col.), digital ;; 24 cm.
Contained By:	Springer eBooks
標題:	Speech processing systems.
標題:	Automatic speech recognition.
標題:	Engineering.
標題:	Signal, Image and Speech Processing.
標題:	Language Translation and Linguistics.
標題:	Linguistics (general)
ISBN:	9783319008974 (electronic bk.)
ISBN:	9783319008967 (paper)
內容註:	Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
摘要、提要註:	The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
電子資源:	http://dx.doi.org/10.1007/978-3-319-00897-4

Non-linguistic analysis of call center conversations[electronic resource] /
Kopparapu, Sunil Kumar.

Non-linguistic analysis of call center conversations[electronic resource] /by Sunil Kumar Kopparapu. - Cham :Springer International Publishing :2015. - xii, 83 p. :ill. (some col.), digital ;24 cm. - SpringerBriefs in electrical and computer engineering,2191-8112. - SpringerBriefs in electrical and computer engineering..

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

ISBN: 9783319008974 (electronic bk.)

Standard No.: 10.1007/978-3-319-00897-4doiSubjects--Topical Terms:

180260
Speech processing systems.

LC Class. No.: TK7882.S65

Dewey Class. No.: 006.454

Non-linguistic analysis of call center conversations[electronic resource] /
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300 $a xii, 83 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a SpringerBriefs in electrical and computer engineering, $x 2191-8112
505 0 $a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
520 $a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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650 0 $a Automatic speech recognition. $3 175629
650 1 4 $a Engineering. $3 372756
650 2 4 $a Signal, Image and Speech Processing. $3 463860
650 2 4 $a Language Translation and Linguistics. $3 463479
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