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Care packages for your customers :an...

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Glanz, Barbara A.

Care packages for your customers :an idea a week to enhance customer service /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	658.8/12
書名/作者:	Care packages for your customers : : an idea a week to enhance customer service // Barbara A. Glanz.
作者:	Glanz, Barbara A.
出版者:	New York : : McGraw-Hill,, c2007.
面頁冊數:	xxi, 201 p. : : ill. ;; 21 cm.
附註:	Includes index.
標題:	Customer loyalty.
標題:	Customer services.
標題:	Customer relations.
ISBN:	0071484213 (pbk.)
ISBN:	9780071484213 (pbk.) :
電子資源:	http://www.loc.gov/catdir/toc/ecip074/2006036390.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0703/2006036390-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0703/2006036390-d.html

Care packages for your customers :an idea a week to enhance customer service /
Glanz, Barbara A.

Care packages for your customers :an idea a week to enhance customer service /Barbara A. Glanz. - New York :McGraw-Hill,c2007. - xxi, 201 p. :ill. ;21 cm.

Includes index.

ISBN: 0071484213 (pbk.)Subjects--Topical Terms:

340841
Customer loyalty.

Dewey Class. No.: 658.8/12

Care packages for your customers :an idea a week to enhance customer service /
LDR:00849cam 2200193 a 4500 001 326910
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008 110526s2007 nyua 001 0 eng
020 $a 0071484213 (pbk.)
020 $a 9780071484213 (pbk.) : $c NTD 478
040 $a DLC $c DLC $d YDX $d BAKER $d BTCTA $d UKM $d YDXCP $d DLC $d DYU
041 0 $a eng
082 0 0 $a 658.8/12 $2 22
100 1 $a Glanz, Barbara A. $3 367312
245 1 0 $a Care packages for your customers : $b an idea a week to enhance customer service / $c Barbara A. Glanz.
260 $a New York : $b McGraw-Hill, $c c2007.
300 $a xxi, 201 p. : $b ill. ; $c 21 cm.
500 $a Includes index.
650 0 $a Customer loyalty. $3 340841
650 0 $a Customer services. $3 177483
650 0 $a Customer relations. $3 337138
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip074/2006036390.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0703/2006036390-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0703/2006036390-d.html

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http://www.loc.gov/catdir/toc/ecip074/2006036390.html
http://www.loc.gov/catdir/enhancements/fy0703/2006036390-b.html
http://www.loc.gov/catdir/enhancements/fy0703/2006036390-d.html

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