Customer relations - Management.
Overview
| Works: | 37 works in 19 publications in 19 languages | |
|---|---|---|
Titles
Strategic customer service[electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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101 activities for delivering knock your socks off service[electronic resource] /
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CRM in real time[electronic resource] :empowering customer relationships /
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Creating and managing superior customer value[electronic resource]/
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Customer relationship management[electronic resource] :perspectives from the marketplace /
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CRM at the speed of light :social CRM strategies, tools, and techniques for engaging your customers /
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CRM[electronic resource] :redefining customer relationship management /
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Creating and managing superior customer value[electronic resource]/
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Fuzzy methods for customer relationship management and marketing[electronic resource] :applications and classifications /
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Customer relationship management and the social and semantic web[electronic resource] :enabling cliens conexus /
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Customer experience[electronic resource] :future trends and insights /
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Managing challenging clients[electronic resource] :building effective relationships with difficult customers /
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E-business in the 21st century[electronic resource] :realities, challenges, and outlook /
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The power of customer misbehavior :drive growth and innovation by learning from your customers /
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CRM systems in industrial companies :intra- and inter-organizational effects /
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Customer knowledge management[electronic resource] :leveraging soft skills to improve customer focus /
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Business relationship management and marketing[electronic resource] :mastering business markets /
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Practical Salesforce.com development without code[electronic resource] :customizing Salesforce on the Force.com platform /
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The community manager's playbook[electronic resource] :how to build brand awareness and customer engagement /
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Solution business[electronic resource] :building a platform for organic growth /
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Statistical methods in customer relationship management[electronic resource] /
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Complaint management and channel choice[electronic resource] :an analysis of customer perceptions /
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Humanizing big data :marketing at the meeting of data, social science and consumer insight /
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Strategic customer relationship management in the age of social media[electronic resource] /
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Customer value generation in banking[electronic resource] :the Zurich model of customer-centricity /
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Chief customer officer 2.0[electronic resource] :how to build your customer-driven growth engine /
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Delivering effective social customer service[electronic resource] :how to redefine the way you manage customer experience and your corporate reputation /
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The intuitive customer[electronic resource] :7 imperatives for moving your customer experience to the next level /
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Customer relationship management :the foundation of contemporary marketing strategy /
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The innovative sale[electronic resource] :unleash your creativity for better customer solutions and extraordinary results /
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Strategic uses of social media for improved customer retention[electronic resource] /
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Built to serve[electronic resource] :how to drive the bottom line with people-first practices /
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Subjects