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Understanding reference transactions[electronic resource] :transforming an art into a science /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
杜威分類號:	025.52
書名/作者:	Understanding reference transactions : transforming an art into a science // edited by John V. Richardson, Jr.
其他作者:	Richardson, John V.,
出版者:	San Diego, Calif. : : Academic Press,, c2002.
面頁冊數:	1 online resource (xviii, 208 p.) : : ill.
標題:	Reference services (Libraries)
標題:	Interviewing.
標題:	Language Arts & Disciplines - Library & Information Science
標題:	Reference - General.
標題:	Library & information sciences.
ISBN:	9781849507974 (electronic bk.)
書目註:	Includes bibliographical references (p. 191-194) and index.
內容註:	The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson-- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
摘要、提要註:	The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answeringprocess and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offersa unique systems analysis of the reference transaction andincludes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
電子資源:	http://www.emeraldinsight.com/1876-0562/02

Understanding reference transactions[electronic resource] :transforming an art into a science /
Understanding reference transactionstransforming an art into a science /[electronic resource] :edited by John V. Richardson, Jr. - San Diego, Calif. :Academic Press,c2002. - 1 online resource (xviii, 208 p.) :ill. - Library and information science,v. 21876-0562 ;. - Library and information science (New York, N.Y.) ;v. 1..

Includes bibliographical references (p. 191-194) and index.

The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson-- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answeringprocess and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offersa unique systems analysis of the reference transaction andincludes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

LCCN: 2002102555Subjects--Topical Terms:

342340
Reference services (Libraries)

LC Class. No.: Z711 / .U53 2002

Dewey Class. No.: 025.52

Understanding reference transactions[electronic resource] :transforming an art into a science /
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245 0 0 $a Understanding reference transactions $h [electronic resource] : $b transforming an art into a science / $c edited by John V. Richardson, Jr.
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520 $a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answeringprocess and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offersa unique systems analysis of the reference transaction andincludes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
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